You have various options depending on package and ISP terms and conditions. Options start from Month to month, 12 and 24 month contracts are available and sometimes include the installation and connection fee.
Successful sign ups and Interest as of January 2018
  • FTTH Interest Info : 17 122
  • Installations : 10 310
  • Activations : 1 744
Total engagement with at estimate of over 5000 clients per month nationally
Yes, Installation Fee :
There is a once Off fee for the Vumatel CPE and cable to be connected from the external wall box to the CPE device located in the house.
Payment Options:
  • Once Off : R1710.00
  • 3 Months : R590.00 per month
  • 6 Months : R305.00 per month
  • Credit card payments are also accepted
ISP Connection Fee:
There is also a further once off connection fee of R999.00 payable to the ISP when selecting a package. Nb. ISP’s from time to time offer the above Installation and Connection fee inclusive in the monthly payment.
No, you will only pay the ISP for the internet connect services.
Dependant if your router is FTTH accepted and approved by the FTTH service providers:
You require the Vumatel CPE Device to connect to the FTTH network, this is specifically supplied by Vumatel and is included in your installation fee. Most ISP’s include a router in the month to month and fixed term contracts. ADSL and LTE routers cannot be used.
This is totally dependant on the ISP terms and conditions.
30% of residents need to express interest in your suburb.
Depending on capped/uncapped packages and ISP terms and conditions. In most cases the Data bundles do not carry over.
Depending on the ISP, you can call into the call centre and request or top up online on your ISP’s web portal. This process varies from ISP to ISP.
You will be able to upgrade or downgrade at any time. Upgrades may require a minimal upgrade fee and downgrades during the contract term will result in a penalty fee. Cancellation of lines will be dependent on your contract terms and will need a minimum of 1 or 2 calendar months notice.
The Fibre service is a fixed line service that is installed at a specific location. The CPE device and wall box will have to remain at that premises. You will be allowed to remove the ISP FTTH router and if your selected ISP is available on the FTTH infrastructure at your new premise, you will be able to reconnect your service dependant or not on the restrictions on that FTTH infrastructure at the new premises.
Dependant on the ISP you select. Certain ISP’s offer VOIP at an additional charge or inclusive. Packages from time to time include unlimited calls to all voice carriers within the borders of South Africa.
Dependant on the ISP’s terms and conditions and the package terms you have signed up for. On month to month it is one or two months calendar notice. An early cancellation fee may also be required depending on your contract or package. If the ISP has included an Installation fee, Connection fee and Router there may be an earlier cancellation fee which is charged pro rata of the total costs incurred by the chosen ISP. The pro-rata fee usually falls away after 12 to 18 months dependant on your ISP’s terms and conditions.
There will be no need for a copper line. Fibre Optic Cables are the replacement of the copper infrastructure.
Yes you will, ISP’s offer a porting service to port your existing phone number which can take 14 to 21 workings days. Once the number is ported, your calls will be made via your chosen ISP’s VOIP portal and reduce call rates.
FTTH Installation Application:
1. First search for your address on our coverage map to see if you have fibre in your suburb.
2. If there is fibre coverage in your suburb it will show that you can “Pre-order” or “Order”, your fibre installation. You will be required to fill in the following details:
  • Full name and surname
  • Contact number
  • Email address
  • ID or Passport number for RICA purpose
3. Alternatively you can contact our call centre and one of our friendly agents will assist you in completing your application.
ISP Application:
1. One of your friendly call centre agents will contact you and assist you with choosing the right ISP suited to your needs and pocket.
2. Should you wish to want to complete the application face to face, one of our door to door field agents can visit you at your home or work address.
You will need to provide your residential address and not a PO BOX address. It may not be older than 3 months and can either be
  • A lease agreement or
  • Some form of utility bill (Telephone account, Water and Electricity, Internet or cell phone account, Rates)
Any of the above will suffice as long as they state your physical address. In the case that you are unable to provide your proof of address, you will need to visit your nearest police station and obtain a signed affidavit stating your place of residence and address.
NB. FTTH Installation applications do not require proof of residence.
The documents that you will need to include are:
FTTH Installation Application:
  • No Documents required
ISP Applications:
  • Proof of your Physical Address (not older than 3 months)
  • Proof of your income (3 months bank statements or a letter of confirmation from the bank)
  • A copy of your ID document
Send the documents to - sales@fastfibre.biz
The documents that you will need to include are
  • The company Letterhead
  • A copy of the Director’s ID
  • Company registration documents
  • Proof of Physical address (not older than 3 months)
Send the documents to : sales@fastfibre.biz
Take note of the following
  • The statement needs to be as recent as possible.
  • Internet statements will not be accepted.
  • The statements cannot be emailed or sent to you via the post from the bank.
  • It is less trivial to go into the bank to get your latest statement.
  • If you are unable to submit your bank statement for whatever reason, a signed letter confirming that your account is in good standing, from your bank, should be accepted.
You will need to supply a copy of the 3rd party payers ID document, 3 months bank statements and a signed letter authorising you to use their bank account for the payment plan.
If your 3rd party is a business, you will need to supply a letter from a person in the company who is duly authorised, stating that you have the authority to use their bank account for the payment plan.
You will also need a copy of the companies registration document.
All of your documents can be sent to Fast Fibre and we will submit everything to the chosen ISP. We will also follow up and track assist to track the progress. A fast fibre representative will stay on top of your application and ensure your services are activated as soon as possible.
If your Body Corp approved the request to have FTTH install at your complex, there will be FTTH distribution boxes available in your complex. You will then be able to sign up for the FTTH services.
The Vumatel installation process is simple and hassle free. A team of highly trained technicians will come to your house and give you as many possible installation routes into your home from the wallbox located on your boundary wall. They will then run a strand of fibre from that wallbox to a desired location in your home, and connect it to a CPE (Customer Premises Equipment) device. Please note that the fibre is run along a wall and is protected by a UV and waterproof conduit. If you would prefer to have the fibre trenched inside of your property, it will be your responsibility to dig a trench deep enough for the fibre to be laid safely. Your installation will be done professionally and neatly and should you not be satisfied you can contact Vumatel directly.
It all depends on what phase of the build you are in. If you place your Pre-order, it means the project is not yet complete and your suburb is not yet live. A build can take anything from 4 to 8 weeks to complete, however if the build is complete and your suburb is live, the scheduling department could contact you within a few days to schedule your installation.
At the time of the ISP activation application, you can request to port your number. Once you have completed and submitted the porting document and attached your existing fixed line bill, the ISP that you have chosen will apply the porting of your existing number. It will be wise to confirm and check that you previous service provider has removed your line charges once your number has been completed ported and is functional.
NB. Do not submit any cancellations to previous fixed line provider before porting is fully completed.
Once you have completed and submitted the porting document and attached your existing fixed line bill, the ISP that you have chosen will apply for the porting of your existing number. It will be wise to confirm and check that you previous service provider has removed your line charges once your number has been completed ported and is functional.
NB. Do not submit any cancellations to previous fixed line provider before porting is fully completed.
It can take anywhere from 14 to 21 working days.
Your temporary number will fall away and you will be able to use your original number.
Depending on the ISP, you can call into the call centre and request or top up online on your ISP’s web portal. This process varies from ISP to ISP.
Depending on ISP terms and conditions, Most ISP’s bill a month in advance.
Depending on ISP terms and conditions, Most ISP’s will run a full calender month from 1st to last day.
TBA - Will have to confirm which number we are going to use.
FTTH involves a fibre optic line (a thin strand of glass) that links directly to your home. The fibre then transmits data at light/high speeds which in turn, delivers stable internet connections directly to your home.
The fibre does this by transmitting beams of light which carry the high amounts of data.
ADSL makes use of copper cabling which offer an average speed of around 4mbps. This cabling is highly susceptible to weather conditions like heavy rains or high temperatures, lighting, surges and theft. Due to this the line in may become unreliable. Copper is considered old technology and has many limitations when compared to Fibre.
FTTH transmits data using light impulses along very flexible glass fibres with far greater speeds of up to 1000mbps. Environmental factors like weather, do not impact the speed or connection as the fibre lines are highly durable.
Fast Fibre allows you to deal with a turnkey partner which offers you the following:
  • Gathers your interest so FTTH infrastructure partners can consider installing fibre in your suburb.
  • Communicates with you on where exactly you would like to have the wall box installed at your premises.
  • Engages with Residents on installation time lines and the FTTH services by means of:
    • Face to Face
    • Telephone
    • Email
  • Assist with signing up your home installation. Processing the application and following up on the installation with the FTTH infrastructure partner.
  • From time to time, Scheduling the installation is at your convenience.
  • Assisting you with selecting the best ISP package that suits your need and pocket.
FTTH Infrastructure Partner Supplies:
  • Wall box at your boundary wall
  • CPE Device that allows you to connect to the FTTH infrastructure
ISP Partner Supplies:
  • FTTH Wifi router
Dependant on your property size and the location of the FTTH CPE and ISP wifi router, the wifi signal may be constricted due to concrete walls, steel structures, furniture or doors. This will decrease the speed, the further you move away from these devices.
In cases like this, it is best to have a Wireless AP cabled from the wifi router to the wireless AP and the Wireless AP positioned centrally within the property.
Another option you may consider are wireless range extenders that do not need to be cabled however do have limitations.
Dependant on the ISP package chosen. You will require an IP phone which offers a variety of cordless or desk type options. Phones are sometimes a once off cost dependant on the ISP offer.